Ho Teaching Hospital (HTH) marked Customer Appreciation Week with a distinctive “Local Bar” experience, bringing staff, patients and clients together in a warm and welcoming atmosphere that celebrated hospitality, human connection and the importance of people-centred healthcare. Held on Thursday, October 8, 2026, the initiative transformed the Hospital’s environment into a lively space where participants enjoyed complimentary drinks, small chops and opportunities for informal interaction beyond the conventional clinical setting. The initiative received an enthusiastic response from clients, some of whom requested more refreshments, while others collected packs of small chops to take away.
Participants expressed delight at the gesture, with several describing the experience as an unusual demonstration of warmth and openness in a hospital environment. They particularly appreciated being served refreshments free of charge and made to feel valued. The event was further enriched by generous contributions from staff and external partners. Ms Patience Logo of the Finance Directorate donated bottles of wine to the Public Relations Department in support of the celebration. The Director of Pharmacy, Pharm. Wisdom Adzaku, also presented a gallon of Yellow Sisi, a special alcoholic beverage produced by the HTH Pharmacy.
The celebration also received support from Agbenorxevi Chop Bar, an award-winning local food establishment; B-Hawk Ltd; and the Volta Regional Football Association. Their contributions underscored the importance of collaboration, staff solidarity and community partnerships in creating memorable experiences for hospital clients. Speaking of the significance of the celebration, the Acting Head of Public Relations at HTH said the occasion was a reminder that every interaction presents an opportunity to demonstrate care and appreciation. “This week reminds us that every interaction is an opportunity to show care. Whether you are a security officer at the gate, a records staff member, a nurse, a doctor or a client, you are part of the HTH story. Today, we pause to say Akpe to everyone,” the Acting Head said.
Beyond the refreshments and convivial atmosphere, the initiative provided an opportunity for the Hospital to recognise the dedication of its workforce and appreciate the trust patients and their families continue to place in the Institution. The “Local Bar” experience formed part of HTH’s broader commitment to strengthening customer relations, promoting staff engagement and embedding a culture of empathy, professionalism and service excellence across the Hospital. Through initiatives such as this, Ho Teaching Hospital continues to demonstrate that quality healthcare extends beyond diagnosis and treatment to include kindness, effective communication, hospitality and respect for every individual.
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